1. Information We Collect
To provide you with the best travel booking experience, we collect information that you voluntarily provide to us. This includes:
- Personal Information: Your full name, email address, phone number, billing address, and, when required for international travel, passport details.
- Travel Information: Details of your booking query, including origin and destination cities, travel dates, number of passengers, and any stated preferences for airlines or seating.
- Payment Information: When you finalize a booking with our agents, we collect payment details such as credit or debit card information. This data is processed securely.
- Technical Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and browsing activity. This helps us improve our site's functionality.
2. How We Use Your Information
Your information is used for the following key purposes:
- To Fulfill Your Travel Bookings: The primary use of your data is to process your flight reservations and provide you with the services you have requested.
- To Communicate With You: We use your contact details to send booking confirmations, travel itineraries, updates on your flight status, and to respond to your inquiries.
- For Customer Support: Our team uses your information to identify you and provide assistance with your bookings or any issues you may encounter.
- For Marketing and Promotions: With your consent, we may send you newsletters and promotional offers about deals that may interest you. You can opt-out at any time.
- To Improve Our Services: We analyze user data to understand trends, which helps us enhance our website, improve our offers, and provide a better overall user experience.
3. Sharing and Disclosure
We do not sell your personal data. To complete your travel bookings, we must share your information with trusted third parties, including:
- Travel Suppliers: We provide your relevant details (like name and travel dates) to airlines, consolidators, and other travel providers to confirm your reservation.
- Third-Party Service Providers: We work with companies that perform services on our behalf, such as credit card processors, fraud prevention services, and IT support. They are only granted access to the information necessary to perform their functions.
- Legal Obligations: We may be required to disclose your information to comply with a legal obligation, court order, or other lawful requests from public authorities.
4. Data Security
We are committed to protecting your information. We implement robust technical and organizational security measures, including SSL/TLS encryption, to protect your data against unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel who require it to perform their job duties.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small text files that help us remember your preferences, understand how you use our site, and deliver relevant advertising. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of our website.
6. Your Rights and Choices
You have certain rights regarding your personal information. You can request to access, update, or correct your data. You also have the right to opt-out of receiving marketing communications from us by using the "unsubscribe" link in our emails or by contacting us directly.
7. Third-Party Links
Our website may contain links to other websites operated by third parties. This Privacy Policy does not apply to those external sites. We are not responsible for their content or privacy practices, and we encourage you to review the privacy policies of any third-party site you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us at support@cheapofarescruiseinc.com.